Term and Conditions

1. Introduction

Welcome to SnowPeak Gear Store. These Terms and Conditions govern your use of our website and the purchase of winter sports equipment from our store. By accessing our website and making a purchase, you agree to be bound by these terms.

2. Website Usage and Intellectual Property

2.1 Acceptable Use

You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of others or restrict their use of the website.

2.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of SnowPeak Gear Store and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2.3 User Responsibilities

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Ensure you are of legal age to form binding contracts in your jurisdiction

3. Products and Services

3.1 Product Range

We specialize in premium winter sports equipment including:

• Alpine Equipment: Alpine skis, ski boots, bindings, poles, and complete packages
• Cross-country Equipment: Cross-country skis, boots, bindings, poles, and packages
• Specialty Items: Rollerskis, mini skis, and various gloves for different winter sports activities

3.2 Product Information

We make every effort to display our products accurately. However, slight variations in colour or appearance may occur due to photographic and screen limitations.

3.3 Service Regions

We serve customers across Europe, North America, and Oceania. Some remote areas and parts of Asia may have limited service availability.

4. Ordering and Payment

4.1 Order Process

When you place an order, you are making an offer to purchase goods subject to these terms. We reserve the right to refuse or cancel orders at our discretion.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Order Confirmation

Order confirmation emails are sent automatically but do not constitute acceptance of your order. Order acceptance occurs when we dispatch your goods.

4.4 Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or currency fluctuations.

5. Shipping and Delivery

5.1 Order Processing

All orders are processed within 1-2 business days after payment confirmation. During peak winter seasons, please allow up to 3 business days for order processing.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): 10-15 business days delivery via DHL or FedEx with tracking
• Free Shipping (orders over £50): 15-25 business days delivery via EMS

5.3 Delivery Times

Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays. We are not liable for delays beyond our control.

5.4 Risk and Ownership

Risk of damage or loss passes to you upon delivery. Ownership of the goods transfers when we receive full payment.

6. Returns and Exchanges

6.1 Return Timeframe

We accept returns and exchanges for most items within 15 days of your receipt of the order.

6.2 Return Conditions

To be eligible for return or exchange, items must meet the following conditions:

• Item must be in original, unused condition with all tags attached
• Original packaging must be intact and included
• Product must not show any signs of wear or damage
• All accessories and documentation must be included
• Proof of purchase (order number) must be provided

6.3 Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless faulty:

• Ski boots (Alpine and Cross-country)
• Cycling gloves, Mittens, and Mountaineering gloves
• Any personalized or custom-fitted equipment

6.4 Return Process

To initiate a return or exchange, contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.

6.5 Refunds

Refunds are processed to the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable.

7. Warranties and Liability

7.1 Product Warranty

All products come with a manufacturer’s warranty against defects in materials and workmanship. Warranty details are provided with your product.

7.2 Faulty or Damaged Items

If you receive a faulty or damaged item, contact us immediately at [email protected]. We’ll arrange a replacement at no additional cost and cover all associated shipping fees.

7.3 Limitation of Liability

SnowPeak Gear Store’s total liability for any claim arising from your use of our products or website shall not exceed the purchase price of the products in question. We are not liable for indirect or consequential damages.

7.4 Consumer Rights

These terms do not affect your statutory rights as a consumer under applicable law.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first if you have any concerns about our products or services. We are committed to resolving disputes amicably.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our website after changes constitutes acceptance of the modified terms.