Returns & Exchanges

At SnowPeak Gear Store, we’re passionate about winter sports and committed to ensuring our global community of enthusiasts receives high-quality equipment that meets their expectations. We understand that sometimes products need to be returned or exchanged, and we’ve designed this policy to make the process as straightforward as possible for our customers across Europe, North America, and Oceania.

2. Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of your receipt of the order. This gives you adequate time to inspect your Alpine or Cross-country ski equipment and ensure it meets your requirements.

3. Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in original, unused condition with all tags attached
• Original packaging must be intact and included
• Product must not show any signs of wear or damage
• All accessories and documentation must be included
• Proof of purchase (order number) must be provided

4. Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

Step 1: Submit Your Request

Within 15 days of receiving your order, contact our customer service team using the template below and send it to [email protected].

Step 2: Receive Return Instructions

Within 2 business days, our customer service team will email you with:

• Return authorization number
• Shipping instructions and return address
• Any special instructions for your specific items

Step 3: Ship Your Return

Package your item securely in its original packaging, include all accessories and documentation, and ship it to the provided address. We recommend using a trackable shipping service.

Step 4: Processing & Resolution

Once we receive and inspect your return (typically within 3-5 business days of receipt), we’ll process your refund or ship your exchange according to your preference.

5. Refund Information

Once your return is approved, your refund will be processed as follows:

Payment Method	Refund Processing Time	Refund Method
Credit/Debit Card (Visa, MasterCard, JCB)	5-10 business days	Original payment method
PayPal	3-5 business days	Original PayPal account

6. Exchange Options

If you’d like to exchange your item, you can choose from our full range of winter sports equipment:

• Alpine ski packages, boots, bindings, poles, and skis
• Cross-country ski packages, boots, bindings, poles, and skis
• Rollerski packages and rollerskis
• Various gloves for different winter sports activities
• Mini skis for young enthusiasts

If the exchange item has a different price, we’ll process a partial refund or charge the difference accordingly.

7. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at [email protected]. We’ll arrange a replacement at no additional cost to you and cover all associated shipping fees.