Privacy Policy

1. Introduction

Welcome to SnowPeak Gear Store. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skibootsukstore.com and make purchases from our global community of winter sports enthusiasts.

2. Information We Collect

2.1 Personal Information

• Contact Details: Name, email address, phone number
• Shipping Information: Delivery address, billing address
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Account Information: Username, password, purchase history

2.2 Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for regional compliance and shipping purposes

3. How We Use Your Information

• Order Processing: To process and fulfill your purchases of Alpine and Cross-country ski equipment
• Customer Service: To provide support and respond to inquiries from our global customer base
• Personalisation: To recommend relevant products like ski packages, boots, and gloves based on your browsing history
• Security: To protect against fraud and unauthorized transactions
• Marketing: To send promotional offers about winter sports equipment (with your consent)
• Improvements: To enhance our website and product offerings for better user experience

4. Data Sharing and Disclosure

4.1 Service Providers

We share information with trusted third parties who assist us in operating our website and serving our international customers:

• Payment processors (Visa, MasterCard, JCB, PayPal)
• Shipping and logistics partners for global delivery
• Customer service platforms
• Marketing and analytics providers

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our customers.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. International Data Transfers

As we serve customers across Europe, North America, and Oceania, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

6. Data Storage and Security

6.1 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6.2 Security Measures

We implement industry-standard security measures to protect your data:

• SSL encryption for all data transmissions
• Secure payment gateways with PCI DSS compliance
• Regular security assessments and monitoring
• Limited access to personal information on a need-to-know basis

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing under certain circumstances
• Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw previously given consent at any time

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better shopping experience for winter sports equipment.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements

8.3 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our website.

9. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

11. Contact Us